Technical Support (English C1)

Job Offer Description

Description:

  • At Grupo Digital, we are looking for a Technical Support profile

 

 

Job Summary

  • We are seeking a skilled Technical Support Professional.
  • Generalist to join our Santander AT SCIB team.
  • The ideal candidate will play a key role in the maintenance and monitoring of systems, troubleshooting technical issues, and ensuring the optimal functionality of various environments.
  • This role demands a deep understanding of system architecture, user requirements, and technical processes.

 

Key Responsibilities

  • MongoDB Administration: Design and execute queries, perform backups, and manage collections.
  • Process Orchestration: Update and manage daily processes using Control-M, including understanding and maintaining the job mesh.System Maintenance: Provide OS-level, server-level, and application-level support.
  • Incident Management: Handle low-level incidents, analyze application logs, and relaunch processes in Control-M.
  • Testing & Integration: Conduct system tests, deployments, and software maintenance across all environments (testing, homologation, production).
  • Client Support: Assist teams such as Quants and homologation teams with technical issues and enhancements.
  • Collaboration: Partner effectively with technology teams and stakeholders to ensure smooth operations.
  • On-call Shifts: Participate in occasional guard duties and shift changes.

 

 

Minimum requirements:

  • Qualifications and Skills
  • Technical Skills
  • Operating Systems: Advanced knowledge of Linux and Windows.
  • Scripting: Proficient in Bash, PowerShell, and Python.
  • Control-M: Advanced expertise, including Job as Code.
  • Continuous Integration Tools: Experience with GitHub, Jenkins, and UrbanCode.
  • Database Management: Intermediate-level MongoDB.
  • Integration Tools: Tibco Business Work 5 (User Level).
  • Agile Methodology: Experience working in agile environments.

 

 

Experience Required

  • Minimum 4 years of relevant technical support experience

 

 

Soft Skills

  • Strong problem-solving abilities and analytical mindset.
  • High attention to detail and capacity to handle complex environments.
  • Excellent communication and collaboration skills.
  • Language Proficiency
  • English: Advanced (Minimum B1 level required).

 

 

What We Offer

  • Competitive compensation based on experience.
  • Opportunity to work with cutting-edge technologies in a global team.
  • 100% remote work within Spain.
  • Location: Remote (Spain-Based)

  • Department: Santander AT SCIB - Technical Analyst Support

  • Contract Type: Full-Time, Immediate Availability

  • Work Schedule

  • Standard hours: 9:00 AM - 6:00 PM

  • Summer hours: 8:00 AM - 3:00 PMe

 

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Grupo Digital

Somos un grupo de empresas tecnológicas, formado actualmente por unos 400 profesionales, en distintas áreas: desarrollo, sistemas, ingeniería automática, consultoría...

Si quieres impulsar tu carrera con un proyecto único de la mano de una multinacional de primerísimo nivel, no dudes en presentar tu candidatura.

¡Te esperamos!

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Job offers similar to Technical Support (English C1)

Job Offer summary

Technical Support (English C1)

  • Ref: 1527702
  • Madrid, Madrid, Comunidad de Madrid, España
  • Permanent
  • > 2 years experience
  • Vocational Training (Mid. or Sup.)

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