Jobs Administration

Description: At Grupo Digital, we are looking for a Technical Support profile Job Summary We are seeking a skilled Technical Support Professional. Generalist to join our Santander AT SCIB team. The ideal candidate will play a key role in the maintenance and monitoring of systems, troubleshooting technical issues, and ensuring the optimal functionality of various environments. This role demands a deep understanding of system architecture, user requirements, and technical processes. Key Responsibilities MongoDB Administration: Design and execute queries, perform backups, and manage collections. Process Orchestration: Update and manage daily processes using Control-M, including understanding and maintaining the job mesh.System Maintenance: Provide OS-level, server-level, and application-level support. Incident Management: Handle low-level incidents, analyze application logs, and relaunch processes in Control-M. Testing & Integration: Conduct system tests, deployments, and software maintenance across all environments (testing, homologation, production). Client Support: Assist teams such as Quants and homologation teams with technical issues and enhancements. Collaboration: Partner effectively with technology teams and stakeholders to ensure smooth operations. On-call Shifts: Participate in occasional guard duties and shift changes. Minimum requirements: Qualifications and Skills Technical Skills Operating Systems: Advanced knowledge of Linux and Windows. Scripting: Proficient in Bash, PowerShell, and Python. Control-M: Advanced expertise, including Job as Code. Continuous Integration Tools: Experience with GitHub, Jenkins, and UrbanCode. Database Management: Intermediate-level MongoDB. Integration Tools: Tibco Business Work 5 (User Level). Agile Methodology: Experience working in agile environments. Experience Required Minimum 4 years of relevant technical support experience Soft Skills Strong problem-solving abilities and analytical mindset. High attention to detail and capacity to handle complex environments. Excellent communication and collaboration skills. Language Proficiency English: Advanced (Minimum B1 level required). What We Offer Competitive compensation based on experience. Opportunity to work with cutting-edge technologies in a global team. 100% remote work within Spain. Location: Remote (Spain-Based) Department: Santander AT SCIB - Technical Analyst Support Contract Type: Full-Time, Immediate Availability Work Schedule Standard hours: 9:00 AM - 6:00 PM Summer hours: 8:00 AM - 3:00 PMe

Job description: Do you want to work in an agile environment where passion, trust, innovation and operational robustness are key principles? Are you keen on learning new things and introducing fresh perspectives to tackle challenging topics? If so, we have an exciting opportunity for you! As an IT Applications Engineer you will interact and work closely with different development teams, security experts and devops teams as well as other relevant stakeholders. To help us moving forward our strategic focus topic, we are looking for a bright mind with a distinct delivery attitude. Are you ready for this challenge? We are looking forward to receiving your application! What You Bring Experience working on Production environments taking into consideration customer uptime and disaster recovery plans extensive technical expertise in diagnostics, troubleshooting, and problem analysis, with strong communication skills to effectively convey analysis results to stakeholders familiarity with Linux and Windows Server administration nice-to-have skills: Experience with programming languages such as Python or Bash Good verbal and written English and Spanish to interact with local and international colleagues from other locations Availability to work late shifts What You Will Do Operate, deploy and administer highly available platform services and tools, incl. automated monitoring and alerting continuous documentation to support ongoing exchange applications operations, maintenance and specific problem resolution apply analytical, technical and business skills to comprehensively resolve complex business requests and operational tasks. Proactively identify and resolve challenges and issues that may impair the team's ability to meet strategic, business, and technical goals Assure the environment is following our security and compliance baseline and address vulnerabilities

En Rawson BPO trabajamos para impulsar tu carrera profesional proponiéndote nuevos retos. Trabajarás con las tecnologías más vanguardistas tanto en proyectos nacionales e internacionales. ¿Qué te ofrecemos? Contrato Indefinido Salario competente y revisable Formación continua IT e Idiomas Retribución flexible Modalidad de trabajo: 100% teletrabajo ¿Qué buscamos? Experiencia en la administración de Teams Recording Contar con Certificado en Teams Recording de ASC Gestión de la consola de administración de ASC Soporte segundo nivel a la solución Altas y bajas de usuarios en el servicio. Creación de grupos, reglas y políticas Nivel de ingles mínimo B2 ¡Si estás buscando una empresa dónde valores el trato personalizado esta es la tuya!