Technical Project Manager

Descripción de la oferta

Job Description

As a member of the Support organization, your focus is to deliver post-sales services and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers during service implementation and setup, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Required skills.

Degree in a relevant discipline or equivalent experience
At least 10 years' experience in a senior technical project manager role and strong background within an IT support organization
Experience with Project Management methodologies and tools.
Experience working with Network concepts and network devices such as Firewalls and Routers.
Experience implementing Linux environments, Virtualization, Public and Private Clouds, and Monitoring tools on-site or in the cloud.
Expertise in one or more Oracle products is desirable.
Expertise in Cloud based services is desirable.
Excellent written, verbal and presentation communication skills in English.
Proven ability to work with English speaking customers.
Excellent computer skills (spreadsheet, documents, presentations)
Proven ability to work with Fortune 100 customers in pressured or escalation situations.
Excellent interpersonal skills and a collaborative working style
Maintain and develop own technical skills.
Maintain high levels of customer satisfaction.
Internal Subject Matter Expert
Persuasive with details and facts

Responsibilities:

Expected to be an expert member of the troubleshooting/avoidance team and have highly developed skills in solving extremely complex (often previously unknown) and critical customer issues. While performing your assigned tasks with a high level of autonomy and reporting to management on customer status and technical issues on a regular basis, you are expected to work with very limited guidance from management. Additionally, Oracle customers and employees will look to you for expert technical advice.

Nice to Have

Certified in PMP, Prince2, Agile, Scrum or similar.
Career Level - IC4

Required Skills

Communication Skills
Project Management
Technical Project Manager
network concept
project management meth

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer

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We're a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world's first - and only - autonomous database to help organize and secure our customers' data.

Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient.

The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.

At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.

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