Incident Manager Team Lead (Full Remote)

Descripció de l'oferta

Description:

  • From Grupo Digital, we are looking for an Incident Manager Team Lead

 

 

Minimum requirements:

    • Incident Manager Team Lead (+5 years experience).
    • Leading a team and acting as the Senior SME for the Major Incident Management function.
    • Driving the simplification and standardisation of processes & procedures.
    • Governing the distribution Incident communications across the IT estate.
    • Providing strong leadership and direction in promoting best practices across the organisation.
    • Driving a continual service improvement mentality across Operation with a focus on improving the Incident management processes.
    • Partnering with key stakeholders such as Infrastructure and Business engagement managers to ensure services remain stable and best in class.
    • Overseeing the entire incident management process to ensure timely resolution and minimal disruption to services.
    • Coordinating with technical teams to diagnose and resolve issues, managing communication with stakeholders and affected parties.
    • Ensuring compliance with incident managements procedures and Service Level Agreements (SLAs), identifying, and addressing root causes of recurrent incidents.
    • Conducting post incident reviews to identify opportunities for improvement, providing regular updates to management on incident trends and performance metrics and implementing measures to prevent future incidents.
    • Lead incident response teams, developing and refining incident management policies and procedures and providing guidance to less experience colleagues.
    • Strong written and verbal communication skills in English - C1.

 

 

Labor Conditions:

  • Work mode: Full remote.
  • Location: Madrid.
  • Residence and work permit in Spain is mandatory.
  • Salary: 38.000 - 44.000 € b/a

 

 

Grupo Digital

 

We are a group of technology companies in different areas: development, systems, automatic engineering, consulting... If you want to start your career in the field of web development and be part of a dynamic team, we look forward to your application!

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Grupo Digital

Somos un grupo de empresas tecnológicas, formado actualmente por unos 400 profesionales, en distintas áreas: desarrollo, sistemas, ingeniería automática, consultoría...

Si quieres impulsar tu carrera con un proyecto único de la mano de una multinacional de primerísimo nivel, no dudes en presentar tu candidatura.

¡Te esperamos!

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Resum de l'oferta

Incident Manager Team Lead (Full Remote)

  • Ref: 1527036
  • Madrid, Madrid, Comunidad de Madrid, España
  • Indefinit
  • > 5 anys experiència
  • Cicle Formatiu (FP)

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