Trabajo Soporte / Helpdesk Shell

Join BIG BCN's Thriving Team! At BIG (Bjarke Ingels Group), our Barcelona office is growing rapidly, and we are seeking a proactive and talented IT Supporter to ensure smooth day-to-day IT operations. If you have 2-4 years of experience in IT support, desktop troubleshooting, and network setup, this is your chance to make an impact in a dynamic and creative workplace. As the sole IT supporter on-site, you'll collaborate with a team of 14 IT specialists across our Copenhagen, London, and New York offices, tackling a broad range of technologies and challenges. This role is perfect for someone with a strong service mindset, an eagerness to learn, and the ability to adapt to a fast-paced environment. What You'll Do IT Support: Deliver prompt and professional IT support to BIG Barcelona staff, ensuring minimal downtime. Problem Solving: Diagnose and resolve software, hardware, and network issues, including Microsoft Office 365, printers, phones, and specialized software. Incident Management: Log, track, and manage incidents in the Service Desk system, providing clear updates to IT Management. Network Maintenance: Configure and troubleshoot network equipment, such as Ubiquiti hardware. User Management: Set up and maintain user accounts, permissions, and data security, complying with GDPR and local regulations. Vendor Relations: Act as the primary contact for local IT service providers and negotiate contracts when necessary. Equipment Management: Plan for and purchase IT equipment, assisting with onboarding/offboarding processes. Trend Reporting: Share insights on recurring technical issues with the global IT team to improve overall efficiency. Innovation: Research new IT solutions and recommend improvements to enhance our infrastructure. About You We're looking for someone who: Has 2-4 years of IT support experience in a professional environment. Is skilled in Microsoft environments and has experience with a range of hardware and software tools. Thrives in a dynamic, self-motivated role, balancing independence with teamwork. Communicates effectively in Spanish and English, both written and verbal. Is detail-oriented, highly organized, and has a positive, problem-solving attitude. Can prioritize tasks, stay proactive, and work with a sense of urgency. Values collaboration and excels in a creative and fast-paced workplace. Embraces challenges, whether big or small, with professionalism and enthusiasm. What We Offer A collaborative and inspiring work environment. Opportunities to engage with a global IT team and develop new skills. A chance to work in one of the world's leading architecture firms. Competitive benefits and room for growth in a creative industry. Application Process To apply, please upload your CV and a motivational letter explaining why you'd be a great fit for this role. We appreciate your interest in BIG, and we'll reach out if your profile aligns with our needs. As we are excited to welcome our new colleague to our team, we are looking to fill this position as soon as possible. Interviews are conducted on an ongoing basis, and the job ad will be taken down when the right candidate has been found.

Description: Desde Grupo Digital, buscamos un/a "Technology Support Engineer - DevOps" para incorporarte a nuestra plantilla, trabajando con uno de nuestros grandes clientes. Descripción del Puesto Buscamos un Technology Support Engineer - DevOps para dar soporte a la implantación de infraestructuras, monitorización de aplicaciones y análisis de logs. La persona seleccionada trabajará con herramientas como OpenTelemetry, ELK, Dynatrace, Grafana y Kibana, entre otras. Responsabilidades Soporte en la implantación de sistemas INFRA / APM / Logs / RUM / Dashboards. Configuración y mantenimiento de dashboards en Dynatrace. Análisis de logs y monitorización de rendimiento con herramientas especializadas. Automatización de procesos. Posible participación en guardias o turnos cuando sea requerido. Requisitos Obligatorios: Mínimo 3 años de experiencia en OpenTelemetry y sus herramientas asociadas. Conocimientos avanzados en Dynatrace, ELK, Grafana y Kibana. Experiencia en automatización y desarrollo de dashboards. Conocimientos en Herramientas: Dynatrace AppDynamics Elastic New Relic Microfocus Python Shell script Ansible RunDeck Terraform Chef Puppet Azure Monitor AWS CloudWatch ServiceNow Requisitos Valorables: Experiencia en sistemas de orquestación como Terraform, Chef o Puppet. Conocimientos en AWS y Azure. Experiencia en implementación de soluciones AIOPS. Haber trabajado en pruebas de rendimiento e ingeniería con herramientas como Azure Monitor y AWS CloudWatch. Manejo de ServiceNow (Ticket + CMDB). Nivel de inglés valorado, pero no excluyente. ¿Qué ofrecemos? Salario competitivo, en función de la experiencia . Contrato indefinido. 22 días laborables de vacaciones/año. Plan de compensación flexible: Seguro médico, cheques guardería, cheques transporte. Formación en Tecnología y Soft Skills. Tipo de Contrato: Indefinido Ubicación: Madrid Modalidad: 100% Teletrabajo Grupo Digital Somos un equipo de más de 100 profesionales tecnológicos, en el que encontraras proyectos estables, en los principales clientes nacionales e internacionales, desarrollando soluciones de Inteligencia Artificial, Cloud, Ciberseguridad, etc.... Nos comprometemos a estar a tu lado en todas las fases del proyecto, para asegurarnos que creces profesionalmente con nosotros, y que tu aportación cuenta. **Si tu objetivo es no quedarte estancado, estar al día de las últimas tecnologías y estás buscando nuevos retos profesionales, envíanos tu CV o facilítanos tus datos para hablar contigo.*** #DevOps #Observability #CloudEngineering