Treball Suport / Helpdesk Agile en Madrid

Job description We are looking for a person to join the Operations team, within the Customer service and DevOps Management Branches, dedicated to give and organize support for our customers as well assist and administrate Customers IT infrastructures. For this position, the company is looking for a Technical Support Engineer. Rol: Technical Support Engineer Responsibilities Provide Support to customers globally. Mostly via Jira Service Desk Portal. Coordination within R&D Departments for 3rd level support and new developments. Availability for on-call 24/7 support. Administration of Customers IT infrastructures. Contributions within Internal IT management branch. Participate to bring-in customers experiences on SW, DevOps and Product Developments roadmaps. Work with infrastructure and development teams to ensure that production environments meet and exceed expected SLA. Provide 2rd level support for all technical matters, including support ticket preparation and follow-up. Debug and resolve production issues with the team of engineers. Ensure the right collaboration is happening and makes sure the right knowledge and expertise are involved. Manage your own time, and work well both independently and as part of a team. Requirements English written and oral skills (other languages a plus) BSc from a technical university or institute of technology, or similar education. Minimum of 2 years of relevant experience in customer service and/or technologies. Knowledge on Atlassian products (jira, confluence etc...), PL/SQL Elasticsearch (ELK), PostgreSQL, Kuberenetes and Python is a plus. Ability to learn and apply new technologies quickly and self-directed. Well organized, able to produce clean, concise documentation and reports. Ability to work in fast-paced agile environment with a cross-functional team. Team spirit, strong motivation, ability to deliver consistently, result- and customer-oriented.