Jobs Project Coordinator Microsoft Azure in Spain

Q-Tech is the leading IT Recruitment Company, and now we are looking for a Technical Support Team Manager. As Manager of the Technical Support Team, you will be in charge of the Technical Support department for Spain and France, reporting to the Customer Care Manager. Your main functions will be leading the team, being a representative at national and international level. Role: Technical Support Manager Define and train (hard and soft skills) the team in the day-to-day support of troubleshooting activities and customer escalations, as well as improving their technical knowledge. Define team's priorities based on KPIs and look for data-driven improvements. Provide technical support to sales team throughout sales processes (Pre and Post sales big deals). Being an intermediary to the departments by escalating incidents. Assist the Customer Care manager to carry out such tasks that are required to meet the needs of the business. Reporting of KPI and objectives both locally and internationally. Answer calls and emails from clients when necessary. Amazing opportunity to join an international company and very interesting role. Requisitos mínimos: At least four (4) years' experience in Technical Support and Customer Service, preferably as a team leader. Knowledge of Linux O.S (distributions, basic scripting, and Shell command). Knowledge of Internet Protocols (HTTP, FTP, TCP/IP). DNS and Network knowledge (Dig, traceroute, mtr, tcp/udp, etc). CMS Knowledge (WordPress, Joomla, Prestashop, etc.). Programming languages (HTML, ASP.NET, PHP, MySQL, JavaScript). Knowledge about Microsoft environments and products such as Windows Server, Azure, O365 (it is a plus).