18/05/2022
Madrid
¿Te apetece formar parte de una compañía en pleno crecimiento? ¿Y trabajar rodeado del mejor TALENTO en proyectos realmente innovadores? En SOLUTIO es posible y nos gustaría conocerte. Seleccionamos, para incorporación en nuestro equipo en cliente (ubicación del proyecto: Tres Cantos), a un/a Técnico/a de soporte Avaya. ¿Qué requisitos se valoran para el puesto? Requisitos imprescindibles: Avaya Aura Sesion Manager Avaya Aura Communication Manager Avaya Aura System Manager Avaya Aura Experience Portal Avaya Aura Breeze y Snap-In Web License Manager Avaya Aura Media Server para Aura Core Avaya Aura Media Server para Breze Avaya Aura Application Enablement Services Avaya Aura Diagnostics Services Avaya Aura Device Services Avaya Call Management System Avaya Aura Messaging 7 Avaya Multimedia Messaging Avaya Contact Analyzer Avaya Agent Map SBCs Oracle ¿Cuáles serían algunas de tus funciones? Monitorización proactiva en horario de cobertura in-situ del entorno de Contact Center Avaya Ejecución de tareas de chequeo periódicas. Aplicación de procedimientos para resolver incidencias recurrentes. Gestión adecuada del proceso de escalación técnica. Escalado de incidencias a los perfiles evolutivos (Nivel 2). Escalado de incidencias al soporte Nivel 3 ofrecido por el fabricante. Mantener a los responsables de cliente puntualmente informados sobre la evolución y cierre de las incidencias. Clasificación y priorización de incidencias en función del nivel de severidad definido por el cliente. Seguimiento de incidencias hasta el cierre de las mismas Horario: turnos para cubrir de 7:00 a 19:00. Duración: 4 meses ¿Qué ofrecemos? Jornada completa. Formación. Si estás buscando un cambio profesional y quieres participar en proyectos innovadores con tecnologías punteras, ¡¡anímate y envíanos tu CV!!
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By registering your Profile, your data and your CV will be visible to all Recruitment Companies, so your chances to be contacted for a job will increase considerably.
You give us your consent to:
By registering for an offer, you give us your consent so that your data and the CV that you have provided us, become visible to the Recruiters of the Announcing Company, in order to evaluate your suitability for the position, or others that may arise in mentioned Company
The information that will become available, will be that which you have provided us with among the following:
You can be contacted, immediately or in the future, by these companies through the means you have indicated, including Email, Phone, SMS or Whatsapp.
At any time, you can make your profile invisible from here.
You can consult more details in our Privacy Policy and Conditions of Use
By registering your Profile, your data and your CV will be visible to all Recruitment Companies, so your chances to be contacted for a job will increase considerably.
You give us your consent to:
By registering for an offer, you give us your consent so that your data and the CV that you have provided us, become visible to the Recruiters of the Announcing Company, in order to evaluate your suitability for the position, or others that may arise in mentioned Company
The information that will become available, will be that which you have provided us with among the following:
You can be contacted, immediately or in the future, by these companies through the means you have indicated, including Email, Phone, SMS or Whatsapp.
At any time, you can make your profile invisible from here.
You can consult more details in our Privacy Policy and Conditions of Use