Treball Resp. HelpDesk i Incidències Less en 28050 Madrid

Description: From Grupo Digital, we are looking for an Incident Manager Team Lead Minimum requirements: Incident Manager Team Lead (+5 years experience). Leading a team and acting as the Senior SME for the Major Incident Management function. Driving the simplification and standardisation of processes & procedures. Governing the distribution Incident communications across the IT estate. Providing strong leadership and direction in promoting best practices across the organisation. Driving a continual service improvement mentality across Operation with a focus on improving the Incident management processes. Partnering with key stakeholders such as Infrastructure and Business engagement managers to ensure services remain stable and best in class. Overseeing the entire incident management process to ensure timely resolution and minimal disruption to services. Coordinating with technical teams to diagnose and resolve issues, managing communication with stakeholders and affected parties. Ensuring compliance with incident managements procedures and Service Level Agreements (SLAs), identifying, and addressing root causes of recurrent incidents. Conducting post incident reviews to identify opportunities for improvement, providing regular updates to management on incident trends and performance metrics and implementing measures to prevent future incidents. Lead incident response teams, developing and refining incident management policies and procedures and providing guidance to less experience colleagues. Strong written and verbal communication skills in English - C1. Labor Conditions: Work mode: Full remote. Location: Madrid. Residence and work permit in Spain is mandatory. Salary: 38.000 - 44.000 EUR b/a Grupo Digital We are a group of technology companies in different areas: development, systems, automatic engineering, consulting... If you want to start your career in the field of web development and be part of a dynamic team, we look forward to your application!