Trabajo Soporte / Helpdesk Access

Job description: Do you like challenges and want to make a difference? Do you want to support internal users as a contact person in Onsite Support as an employee of our IT Service Zone? Then you are exactly right with us. Become part of our motivated and international team! Our goal is to offer our users first-class support and expert advice. If all of this sounds interesting for you, don't hesitate to apply now with your CV in English. We are looking forward to hear form you! What You Will Do Reception, qualification, and prioritization of incidents, questions, and service requests Handling disruptions in Onsite Support (including user contact) Advising users on questions about our DWS platform Support in the staging process What You Bring Completed training in the IT field Confident handling of MS Office, Ticket Systems, Windows, and mobile devices (iOS and Android) Ability to work reliably, self-organized, and flexibly in a fast-paced environment with high customer and service orientation Willingness to work outside of normal working hours and on bank holidays (this is economically compensated) In addition to Spanish, good knowledge of English. Some German knowdledge will be highly valued What We Offer 37,5 hours/week with flexible schedule and 29+2 holidays Daily meal allowance Additional Medical Insurance for employee and family Pension fund Access to technical and language learning platforms Free parking spots, charger spots and shuttle bus (only for Las Rozas - Madrid location)