Jobs Service Delivery Manager REST in Spain

The Role This role reports directly into the Head of Implementation, and will have responsibility for the Implementation team and delivery activities in the overall Region. The Implementation Manager will play a key role in managing the teams delivering product and implementation and services to the customer. What You´ll Do Responsible for the local delivery, direct team management, prioritization and scheduling. Ensuring results and team performance, raising risks to delivery and measuring KPIs. Manages the teams delivering product and implementation and services to the customer. Supporting Sales Pipeline opportunities, aligned with Sales and Product teams. Customer facing and able to support sales teams with presented opportunities, to determine how Implementation deliver & support. Facilitator across the other vertical functions within Professional Services, overseeing the end to end delivery of all Professional Services teams, raising risks appropriately. Build strong cross functional relationships with P&D, Sales, Customer Support, FP&A. May play the role of the Project Manager to facilitate the implementation with major projects/clients. What You´ll Bring University Degree in Business, Engineering, Computer Science or equivalent Fluent in English and Spanish 8+ years of global experience in delivery large transformation programs and management of high-performing teams Technical requirements gathering or business analysis experience Excellent customer facing skills, collaboration and communication People management skills, leading and prioritizing workload Commercially aware and able to support sales opportunities to deliver best results with least cost Strong interpersonal skills, able to build relationships within the Professional Services team and across other functions at a peer to peer level and wider JIRA/Confluence API Tools POSTMAN, JSON, SOAP, Oath, XML, CSS Nice to have competences Experience in Automotive or Insurance Markets Agile Methodology PMP Certification Fluent in one of the following languages: French, Dutch, Flemish, Excel to Macro level