Jobs Consultant (Specialist) PMP in Barcelona

 job(s)
  • 19/11/2021

    Catalonia

    The CRM Senior Business Analyst (IT) will be responsible for the delivery of company Global CRM roadmap, including the deployment of projects and maintenance of the existing capabilities. Company core CRM platform is Salesforce, and integrates with other platforms within the CRM and Digital landscape such as the online channel ("Customer Lounge"), an in-house developed Pricing & Quotation Tool, and a Master Data Hub. Detalles del cliente Multinational company in the engineering sector Descripción de la oferta Main Assignments: Drive the implementation of company CRM roadmap across the areas of Customer Master Data Management, Sales & Marketing, Pricing, and Customer Service Management. Gather business requirements and work together with the business area leads (both globally and locally) and drive their prioritization. Break-down functional requirements into comprehensible user stories to ensure a harmonization and alignment of the requirements across the different business parties. Take existing processes and applications to the next level, establishing standardized processes and performance monitoring tools across the organization. Perform fit/gap analysis of requirements gathered, and support the Global Head of CRM & Digital IT in the estimation efforts for their implementation. Create functional and technical specifications for the build of the IT solutions. Prepare, document and execute test cases to verify the IT solutions built. Support business users by providing solution expertise and guidelines along the project lifecycle, from analysis of requirements until the deployment and go-live. Coordinate other company teams in the integration of CRM and Digital IT platforms both between them and with other systems and applications within company ICT landscape. Other Assignments: Organize and conduct Q&A, and Webinar workshop sessions globally. Prepare and distribute newsletters covering news and updates related to the team. Deliver Management Reporting and KPI's within the areas of responsibility, both from a (business) user adoption and system performance perspective. Support the execution CRM and Digital business initiatives both globally and locally. Perfil del candidato Our CRM Senior Business Analyst (IT) must be senior analyst / consultant with a track record of competency in the field of CRM, including at least 5 years of experience as a Senior Business Analyst in the Salesforce platform. Proficient functional Salesforce application skills proven in multiple projects participation (minimum 5 years of professional experience, including international roll-outs). Strong business domain knowledge, adequate legislation, standards and best practices in areas of Customer Management, Sales & Marketing, and Customer Service. Very good interpersonal, communication and work self-organization skills. Self-motivated and driven to achieve professional success in end-client environment. Target oriented and professional work attitude. Master degree from an accredited institution, with degree preferred in Computer Science or Information Technology systems security, or similar field (advanced degree preferred). Salesforce certifications (Architect, Administrator and/or consultant preferred). Experienced in large and global-scale consulting firms, and/or Industrial and/or Chemical companies. PM Certifications (PMP, Prince2...). Certified Scrum master, or other Agile certifications. Proficient oral and written communication skills in English. Driving License. The candidate must be in possession of a EU working permit. The candidate must be willing to travel up to 25% of the time-once the global pandemic health situation allows it-. Oferta de empleo Great Career path and salary package

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