Jobs Helpdesk / Support Hardware in 28023 Madrid

Description: From Grupo Digital, we are looking for a IT Support and Systems Manager for a stable project. Basic Function and Responsibility Develop technology plans for the future, Manage the financial resources needed to implement these plans, Ensure the operability and reliability of the technology network and computers, and ensure that employees receive the necessary training to use technological resources to their fullest. Primary Duties and Responsibilities Strategy and Planning Develop and implement a comprehensive strategic Information Technology (IT) plan; review regularly and revise accordingly. Manage the IT department project portfolio: prioritize, plan, organize, and allocate resources. Interact with leadership to support the attainment of key outcomes. Experience managing a school SIS and LMS (Veracross and Canvas) Support, Teamwork, and Supervision Manage IT staffing, including recruitment, supervision, scheduling, professional development, and evaluation. Work collaboratively with the IT staff to develop performance goals for the IT team and individuals. Operational Management Research and budget technology needs. Manage the help desk and work order system to provide high-quality and timely technical support Review performance of IT systems to determine productivity levels and operating costs. Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based upon departmental needs. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, school-wide acceptable use, purchasing and service provision; review regularly and revise accordingly. Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and make vendor recommendations to the CFO. Administer vendor and consultant contracts and service agreements. Build and maintain expertise in a wide range of resources and technology. Provide backup for other members of the IT staff when needed. Position Requirements Formal Education/Certification MS in computer science, information systems, or related discipline; Doctorate preferred. Fluency in English and Spanish Knowledge/Expertise A minimum of 7 years of experience in technology management, preferably in an educational environment and in progressively responsible roles. Proven experience in IT infrastructure strategic planning and development. Experience with systems design and development from requirements analysis through to day-to-day operations. Knowledgeable of emerging educational technologies, standards and regulations, and industry trends. Proven supervisory and staff development skills coupled with strong interpersonal skills and the ability to work effectively with a wide range of constituents in a diverse community. Proven customer-service experience. Experience in the development of security policies, procedures, program and awareness procedures. Ability to support the integration of administrative databases. Strong understanding and technical knowledge of current network and computer operating systems, hardware, protocols and standards; familiarity with the Macintosh OS and Google G Suite preferred. Knowledge of business theory, business processes, management, budgeting and purchasing operations. Knowledge of applicable laws and regulations and emerging legal issues as they relate to IT. Location: Madrid. On-site position. Direct hire by our client. Salary to be negotiated based on experience. 50-60.000 EUR b/a. Grupo Digital We are a group of technology companies, currently made up of around 200 professionals in various areas: development, systems, automation engineering, consulting, and more. If you wish to start your career in web development and be part of a dynamic team, we look forward to receiving your application!

Description: From Grupo Digital, we are looking for a IT Director for a stable project. Location: Madrid. On-site position. Direct hire by our client. Salary to be negotiated based on experience. 50-60.000 EUR b/a. Basic Function and Responsibility Develop technology plans for the future, Manage the financial resources needed to implement these plans, Ensure the operability and reliability of the technology network and computers, and ensure that employees receive the necessary training to use technological resources to their fullest. Primary Duties and Responsibilities Strategy and Planning Develop and implement a comprehensive strategic Information Technology (IT) plan; review regularly and revise accordingly. Manage the IT department project portfolio: prioritize, plan, organize, and allocate resources. Interact with leadership to support the attainment of key outcomes. Experience managing a school SIS and LMS (Veracross and Canvas) Support, Teamwork, and Supervision Manage IT staffing, including recruitment, supervision, scheduling, professional development, and evaluation. Work collaboratively with the IT staff to develop performance goals for the IT team and individuals. Operational Management Research and budget technology needs. Manage the help desk and work order system to provide high-quality and timely technical support. Review performance of IT systems to determine productivity levels and operating costs. Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based upon departmental needs. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, school-wide acceptable use, purchasing and service provision; review regularly and revise accordingly. Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and make vendor recommendations to the CFO. Administer vendor and consultant contracts and service agreements. Build and maintain expertise in a wide range of resources and technology. Provide backup for other members of the IT staff when needed. Position Requirements Formal Education/Certification MS in computer science, information systems, or related discipline; Doctorate preferred. Fluency in English and Spanish Knowledge/Expertise A minimum of 7 years of experience in technology management, preferably in an educational environment and in progressively responsible roles. Proven experience in IT infrastructure strategic planning and development. Experience with systems design and development from requirements analysis through to day-to-day operations. Knowledgeable of emerging educational technologies, standards and regulations, and industry trends. Proven supervisory and staff development skills coupled with strong interpersonal skills and the ability to work effectively with a wide range of constituents in a diverse community. Proven customer-service experience. Experience in the development of security policies, procedures, program and awareness procedures. Ability to support the integration of Brewster's administrative databases. Strong understanding and technical knowledge of current network and computer operating systems, hardware, protocols and standards; familiarity with the Macintosh OS and Google G Suite preferred. Knowledge of business theory, business processes, management, budgeting and purchasing operations. Knowledge of applicable laws and regulations and emerging legal issues as they relate to IT. Grupo Digital We are a group of technology companies, currently made up of around 200 professionals in various areas: development, systems, automation engineering, consulting, and more. If you wish to start your career in web development and be part of a dynamic team, we look forward to receiving your application!

Buscamos un Técnico/a Soporte CAU para dar soporte a usuarios. Actualmente buscan ampliar en su equipo IT un perfil técnico mixto que desempeñe funciones de mantenimiento informático, de redes informáticas, servidores, copias de seguridad y back ups online, soporte técnico de resolución de incendias, y en general, todo lo necesario para que el negocio del cliente no se detenga. Rol: Técnico/a de Soporte CAU Funciones: Soporte técnico nivel 1, 2 y 3 (Atención de soporte técnico general y de aplicaciones) Administrar, monitorear y atender incidentes que se presenten en los sistemas para perseverar su disponibilidad. Mantenimiento preventivo y correctivo de equipo de cómputo (Mantenimiento y actualización de equipos) Diagnosticarás y resolverás problemas /incidencias de software y hardware y ayudarás a nuestros clientes a instalar aplicaciones y programas. Experiencia de al menos 3 año en CAU microinformática. Experiencia con herramientas de ticketing de incidencias (preferible JIRA). Dominio de office. Gestión de firma electrónica. Si estás interesado/a en incorporarte en un departamento que está en continua evolución no dudes en apuntarte a la oferta.

Descripción de la oferta Buscamos un Técnico/a Soporte CAU para dar soporte a usuarios. Actualmente buscan ampliar en su equipo IT un perfil técnico mixto que desempeñe funciones de mantenimiento informático, de redes informáticas, servidores, copias de seguridad y back ups online, soporte técnico de resolución de incendias, y en general, todo lo necesario para que el negocio del cliente no se detenga. Rol: Técnico/a de Soporte CAU Funciones: Soporte técnico nivel 1, 2 y 3 (Atención de soporte técnico general y de aplicaciones) Administrar, monitorear y atender incidentes que se presenten en los sistemas para perseverar su disponibilidad. Mantenimiento preventivo y correctivo de equipo de cómputo (Mantenimiento y actualización de equipos) Diagnosticarás y resolverás problemas /incidencias de software y hardware y ayudarás a nuestros clientes a instalar aplicaciones y programas. Experiencia de al menos 3 año en CAU microinformática. Experiencia con herramientas de ticketing de incidencias (preferible JIRA). Dominio de office. Gestión de firma electrónica. Si estás interesado/a en incorporarte en un departamento que está en continua evolución no dudes en apuntarte a la oferta.

En Telefónica Soluciones de Outsourcing queremos incorporar al equipo un Técnico/a Microinformático para dar soporte en cliente. Si tienes experiencia en este sector, no lo dudes. ¡Aplica a esta oferta! ¡Contamos contigo! FUNCIONES: Resolución de incidencias y configuraciones de red y aplicaciones en Microsoft Office y 365, correo y Java VM. Soporte técnico de movilidad: aparatos de ANDROID o IOS (configuración de estos mismos equipos). Soporte a eventos (plataformas de streaming, pantallas led, videoconferencias, etc. Gestión de incidencias mediante REMEDY. REQUISITOS: Formación: Titulación de Técnico (Grado Superior) o similar (preferiblemente en ámbito de las TIC) y experiencia mínima de 1 año como técnico, Dando soporte a Infraestructuras, puestos de Trabajo, equipamiento de comunicaciones LAN y Sistemas de Información. O bien: Titulación de Técnico (Grado Medio) o similar (preferiblemente en ámbito de las TIC) y experiencia mínima de 2 años como técnico, dando soporte a Infraestructuras, puestos de Trabajo, equipamiento de comunicaciones LAN y Sistemas de Información. Conocimientos: Conocimientos y experiencia en la utilización de las herramientas de Microsoft Office nivel avanzado. Conocimientos en la gestión de equipos LAN Conocimiento técnico dando soporte a Infraestructuras y herramientas audiovisuales, cámaras de video, software, vmix, zoom, teams. Conocimientos en Video Streaming: "Protocolos, RTPM, RSTP, SRT, NDI Conocimientos en el soporte hardware en PC´s, impresoras y periféricos Experiencia en Soporte técnico Windows: Plataformado de PCs; solución de incidencias, configuración de red y aplicaciones; dominio de herramientas ofimáticas (Microsoft Office / Office 365) y correo Exchange, Java VM. Experiencia en Soporte técnico movilidad y gestión de incidencias en iOS y Android, configuración, traspaso de información, solución de problemas, maquetación. Experiencia en Soporte a eventos: conocimientos audiovisuales (conexiones de vídeo y audio). Conocimiento de herramientas de ticketing como Remedy (o similar). Conocimientos de herramientas de conexión en remoto. Conocimiento de herramientas de videoconferencia. Conocimiento de herramientas de producción de videos (VMIX es la que se utiliza en el servicio) y manejo de cámaras de video para la realización de streaming. Conocimientos de Hardware: Video cámaras, LogitechGroups cámarasip PTZ OTROS DATOS: Ubicación: Madrid zona centro. Horario: dentro de la franja horaria de 8h a 21:30h se dará soporte una jornada completa. Se explicará en entrevista el desarrollo del horario. OFRECEMOS: Contrato indefinido Salario: entre 18K-20K (dependerá de los conocimientos y aporte al puesto de los diferentes candidatos/as. Atractivo paquete de beneficios sociales Cheque restaurante, seguro médico, seguro de vida, plan de formación...)