IT Supporter (Level 1+2)

Descripción de la oferta

Join BIG BCN's Thriving Team!

At BIG (Bjarke Ingels Group), our Barcelona office is growing rapidly, and we are seeking a proactive and talented IT Supporter to ensure smooth day-to-day IT operations. If you have 2-4 years of experience in IT support, desktop troubleshooting, and network setup, this is your chance to make an impact in a dynamic and creative workplace.
As the sole IT supporter on-site, you'll collaborate with a team of 14 IT specialists across our Copenhagen, London, and New York offices, tackling a broad range of technologies and challenges. This role is perfect for someone with a strong service mindset, an eagerness to learn, and the ability to adapt to a fast-paced environment.

What You'll Do

IT Support: Deliver prompt and professional IT support to BIG Barcelona staff, ensuring minimal downtime.
Problem Solving: Diagnose and resolve software, hardware, and network issues, including Microsoft Office 365, printers, phones, and specialized software.
Incident Management: Log, track, and manage incidents in the Service Desk system, providing clear updates to IT Management.
Network Maintenance: Configure and troubleshoot network equipment, such as Ubiquiti hardware.
User Management: Set up and maintain user accounts, permissions, and data security, complying with GDPR and local regulations.
Vendor Relations: Act as the primary contact for local IT service providers and negotiate contracts when necessary.
Equipment Management: Plan for and purchase IT equipment, assisting with onboarding/offboarding processes.
Trend Reporting: Share insights on recurring technical issues with the global IT team to improve overall efficiency.
Innovation: Research new IT solutions and recommend improvements to enhance our infrastructure.

About You

We're looking for someone who:
Has 2-4 years of IT support experience in a professional environment.
Is skilled in Microsoft environments and has experience with a range of hardware and software tools.
Thrives in a dynamic, self-motivated role, balancing independence with teamwork.
Communicates effectively in Spanish and English, both written and verbal.
Is detail-oriented, highly organized, and has a positive, problem-solving attitude.
Can prioritize tasks, stay proactive, and work with a sense of urgency.
Values collaboration and excels in a creative and fast-paced workplace.
Embraces challenges, whether big or small, with professionalism and enthusiasm.

What We Offer

A collaborative and inspiring work environment.
Opportunities to engage with a global IT team and develop new skills.
A chance to work in one of the world's leading architecture firms.
Competitive benefits and room for growth in a creative industry.

Application Process

To apply, please upload your CV and a motivational letter explaining why you'd be a great fit for this role. We appreciate your interest in BIG, and we'll reach out if your profile aligns with our needs.

As we are excited to welcome our new colleague to our team, we are looking to fill this position as soon as possible. Interviews are conducted on an ongoing basis, and the job ad will be taken down when the right candidate has been found.

Inscribirme ahora

BIG is a group of 700+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our Copenhagen, New York, London and Barcelona offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing and a school among the verdant fjords of the Faroe Islands. Our vision spans traveling at supersonic speed with Hyperloop One to living in floating cities and eventually Mars! While we are led by a group of expert partners, directors, and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in and to give form to our future one project at a time..

We are dedicated to creating and maintaining a cool workplace where we want to be and we continuously work at becoming better and better at what we do.

Read more about us on Big.dk

Ver todo >

Stack de la oferta

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