Jobs Quality Specialist Amazon Web Service (AWS) in ES

Join a large-scale Cloud Contact Centre transformation programme focused on modern customer interaction platforms built on AWS and Salesforce technologies. You'll work within Agile squads helping to improve the quality, stability and customer experience of critical Contact Centre and IVR solutions used across international banking environments. What you'll do Define and execute QA test requirements across Contact Centre solutions Perform manual and automated testing activities Identify, report and help resolve defects before production release Collaborate closely with developers, engineers and tech leads within Agile squads Support transformation and BAU initiatives within Cloud Contact Centre services Contribute to improving testing processes, quality standards and customer experience Ensure solutions meet business and technical quality expectations Mandatory skills Advanced English level (C1 minimum) 2+ years of experience in QA roles within technology teams Experience working with QA management systems and testing tools Experience executing manual and automated testing plans Experience working in Agile environments Strong understanding of software quality assurance principles Ability to work collaboratively within multidisciplinary technical teams Candidates must currently be located in Spain Nice to have Knowledge of Contact Centres and IVR solutions Experience with telephony or agent desktop platforms Familiarity with AWS and Salesforce environments Strong communication and interpersonal skills Problem-solving mindset with attention to detail Innovative and proactive approach Conditions Permanent contract 100% remote within Spain Working hours: 09:00 - 18:00 Summer schedule: 08:00 - 15:00 Salary: According to experience Start date: Immediate Long-term project (initial 1-year assignment) Grupo Digital Somos un equipo de más de 100 profesionales tecnológicos, en el que encontraras proyectos estables, en los principales clientes nacionales e internacionales, desarrollando soluciones de Inteligencia Artificial, Cloud, Ciberseguridad, etc.... Nos comprometemos estar a tu lado en todas las fases del proyecto, para asegurarnos que creces profesionalmente con nosotros, y que tu aportación cuenta. ¿Quieres estar al día con las últimas tecnologías y buscas nuevos desafíos? ¡Envíanos tu CV y nos ponemos en contacto contigo!