Senior System Administrator and Technical Support Manager

We are looking for a highly committed and responsible person with proven strong organizational skills to lead the Technical Operations Department of a fast-growing international software and consultancy company with first class customers predominately in Spain and Europe. Our mission-critical software products are installed at various credit institutions and our clients require assistance to install, configure and troubleshoot our solutions.


As a member of the Global Technical Support Group the candidate will report to the EMEA & LAC Delivery Director performing the following duties:

  • Lead the local Technical Operations Department team on a daily basis.
  • Assure the most efficient operation of the Department in terms of organization and resource management.
  • Design necessary internal procedures in order to guarantee the above goal.
  • Write and maintain high-quality technical documentation (client specific as well as internal).
  • Provide ongoing maintenance and administration of the organization's cloud infrastructure as well as of the local office.
  • Provide system administration and maintenance support on Windows, and Linux-based environments.
  • Ensure server and application compliance with security and performance requirements.
  • Work closely with the Delivery team providing technical project support of any kind such as:
  • Provide hardware and software requirements and IT infrastructure design.
  • Installation and configuration of GDS Modellica applications on clients' servers as well as in the cloud infrastructure (SaaS).
  • Perform technical trainings to clients.
  • Act as the main link between the Delivery team and Product development Dept. providing technical best practices.
  • Assist the Sales team with the technical aspects in the preparation of offers and presentations.
  • As ultimately responsible of the Technical Support Help Desk and Support system providing first class support to our clients post-delivery.


The position is based in Madrid office and most of the work is done at our premises with occasional displacements to clients' sites.




In order to carry out the role successfully the following skills and experience are a must:

  • Fluent English (written and spoken) is a must in order to be considered for the position. Knowledge of additional languages is a plus as well as documented experience abroad (outside Spain).
  • 5+ years' experience as System Administrator and/or Support Technician as well as in leading a small team (up to 5 people) preferable in a multicultural environment.
  • BS, MS, or PhD in a Science related field.
  • Strong organizational skills and ability to prioritize among several concurrent tasks.
  • Strong sense of responsibility and commitment to go above and beyond to meet deliverables.
  • Strong service attitude and initiative to investigate technical issues.
  • Accustomed to work under high pressure.
  • Excellent networking experience. Ability to configure, install and maintain all routers, switches, firewall and VPN.
  • Excellent command of Linux and Windows at administrator level.
  • Documented experience with Amazon AWS.
  • Documented experience of monitoring and administration applications (such as Nagios, Amazon Cloudwatch and Puppet).
  • Demonstrated experience with scripting (bash, perl, python or powershell).
  • Advanced knowledge of Application Servers.
  • Advanced knowledge of SOAP/XML, REST/Json and WebServices/APIs.
  • Advanced knowledge in writing SQL queries and tuning the queries for optimization.
  • Advanced knowledge of Office (Excel, Word, PowerPoint, Visio, Outlook).
  • Good knowledge of MongoDB
  • Good knowledge of Spark / Hadoop.
  • Experience with OTRS ticketing system is a plus.


  • Network Administration
  • Application Servers
  • Technical Support
  • Software as a Service (SaaS)
  • Linux System Administration
  • Network Security
  • System Administration
  • Web Services
  • Amazon Web Services (AWS)
  • Scripting

Indefinite contract. Immediate incorporation.

Descripció de l’empresa

GDS Modellica es una empresa que provee tecnología - analítica y de gestión de decisiones, así como consultoría especializada en los procesos de riesgo de crédito. La compañía ayuda las organizaciones a potenciar el proceso de toma de decisiones interconectadas en cada etapa del ciclo de vida del cliente generando relaciones rentables con los clientes gracias a su conocimiento, tecnología y mejores prácticas de la industria.

GDS Modellica lleva más de 15 años colaborando con éxito con cientos de instituciones financieras, minoristas, aseguradoras y diversos sectores en más de 36 países.

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