Senior System Administrator and Technical Support Manager

We are looking for a highly committed and responsible person with proven strong organizational skills to lead the Technical Operations Department of a fast-growing international software and consultancy company with first class customers predominately in Spain and Europe. Our mission-critical software products are installed at various credit institutions and our clients require assistance to install, configure and troubleshoot our solutions.

 

As a member of the Global Technical Support Group the candidate will report to the EMEA & LAC Delivery Director performing the following duties:

  • Lead the local Technical Operations Department team on a daily basis.
  • Assure the most efficient operation of the Department in terms of organization and resource management.
  • Design necessary internal procedures in order to guarantee the above goal.
  • Write and maintain high-quality technical documentation (client specific as well as internal).
  • Provide ongoing maintenance and administration of the organization's cloud infrastructure as well as of the local office.
  • Provide system administration and maintenance support on Windows, and Linux-based environments.
  • Ensure server and application compliance with security and performance requirements.
  • Work closely with the Delivery team providing technical project support of any kind such as:
  • Provide hardware and software requirements and IT infrastructure design.
  • Installation and configuration of GDS Modellica applications on clients' servers as well as in the cloud infrastructure (SaaS).
  • Perform technical trainings to clients.
  • Act as the main link between the Delivery team and Product development Dept. providing technical best practices.
  • Assist the Sales team with the technical aspects in the preparation of offers and presentations.
  • As ultimately responsible of the Technical Support Help Desk and Support system providing first class support to our clients post-delivery.

 

The position is based in Madrid office and most of the work is done at our premises with occasional displacements to clients' sites.

 

Requirements:

 

In order to carry out the role successfully the following skills and experience are a must:

  • Fluent English (written and spoken) is a must in order to be considered for the position. Knowledge of additional languages is a plus as well as documented experience abroad (outside Spain).
  • 5+ years' experience as System Administrator and/or Support Technician as well as in leading a small team (up to 5 people) preferable in a multicultural environment.
  • BS, MS, or PhD in a Science related field.
  • Strong organizational skills and ability to prioritize among several concurrent tasks.
  • Strong sense of responsibility and commitment to go above and beyond to meet deliverables.
  • Strong service attitude and initiative to investigate technical issues.
  • Accustomed to work under high pressure.
  • Excellent networking experience. Ability to configure, install and maintain all routers, switches, firewall and VPN.
  • Excellent command of Linux and Windows at administrator level.
  • Documented experience with Amazon AWS.
  • Documented experience of monitoring and administration applications (such as Nagios, Amazon Cloudwatch and Puppet).
  • Demonstrated experience with scripting (bash, perl, python or powershell).
  • Advanced knowledge of Application Servers.
  • Advanced knowledge of SOAP/XML, REST/Json and WebServices/APIs.
  • Advanced knowledge in writing SQL queries and tuning the queries for optimization.
  • Advanced knowledge of Office (Excel, Word, PowerPoint, Visio, Outlook).
  • Good knowledge of MongoDB
  • Good knowledge of Spark / Hadoop.
  • Experience with OTRS ticketing system is a plus.

Skills

  • Network Administration
  • Application Servers
  • Technical Support
  • Software as a Service (SaaS)
  • Linux System Administration
  • Network Security
  • System Administration
  • Web Services
  • Amazon Web Services (AWS)
  • Scripting

Indefinite contract. Immediate incorporation.

Descripció de l’empresa

GDS Modellica es una empresa que provee tecnología - analítica y de gestión de decisiones, así como consultoría especializada en los procesos de riesgo de crédito. La compañía ayuda las organizaciones a potenciar el proceso de toma de decisiones interconectadas en cada etapa del ciclo de vida del cliente generando relaciones rentables con los clientes gracias a su conocimiento, tecnología y mejores prácticas de la industria.

GDS Modellica lleva más de 15 años colaborando con éxito con cientos de instituciones financieras, minoristas, aseguradoras y diversos sectores en más de 36 países.

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